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Terms & Conditions
WC apparel has a standard 3-5 business day production time if items are not in stock. In the rare case an item is on backorder Qualitees will notify you and give you an estimated date of arrival.
WC apparel must be picked up at our storefront location at 622 Cottonwood St. when your items are ready. We will not ship any WC apparel without prior arrangements.
No minimum purchase required for WC apparel. Payment for WC apparel must be prepaid using paypal link on our website, phone in a credit card payment, or come into our location at 622 Cottonwood St. and pay by check/cash/credit card. No orders will be placed without full payment.
CUSTOM PRINTED ORDERS
Turn Around Time
Standard turn around time for most orders is 7-14 business days from the time of deposit and approval of your proof. This does not include ship time. Please note we are not open for national holidays and these days will add to the turnaround time of your order.
We require a minimum of 12 pieces per design for screen printed apparel.
Invoices must be payed in full before Qualitees Screen Printing will begin the order process.
All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof.
For each order Qualitees Screen Printing will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and printed Qualitees Screen Printing will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.
All colors in a design will be matched to the closest in house stock ink color. For exact color matches please request Pantone Matched colors. Pantone color matches are available for an additional fee.
Print Location & Print Size
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Qualitees Screen Printing will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar).
The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.
In the even that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the garments themselves. If the order is completed no refund will be issued
At Qualitees Screen Printing we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified we will do everything we can to take care of any issues in a timely manner. If it is determined that Qualitees Screen Printing is at fault, then we will relace items free of charge. If the proof that was sent to you has been approved and your goods are printed as they are on the proof you will be responsible for the costs associated with printing the items again.